Personal data
orangesathome.com collects from its users the information necessary for taking product orders and providing services, managing and transporting goods, processing payments, getting in touch, notifying them of the beginning of the season or of other important events, and updating and maintaining information of their accounts. orangesathome.com also uses the information to improve its e-commerce platform, to detect and prevent fraud or any type of abuse in its website, and to allow third parties to carry out on its behalf technical, logistical or other tasks necessary for the correct delivery of the purchased goods or services.
orangesathome.com will collect the following information from its users:
a) Information that the users enter in any form presented in the website or that is by any other means handed over to orangesathome.com in order to purchase a product or service offered in its website, being the collected data types: Name, Surname, Address, Phone number, Email, Friends data, Account information, chosen Password, Communication preferences, Payment data, and Record of purchases and returns.
b) Statistical, navigation and security information collected through Cookies is mainly made up of the following data: IP Address, Internet connection information, type and version of Web browser, Time-zone configuration, type of Device used, Operating system of the device, Products and services searched in the website, Session information, website Response time, Download errors, Page visits duration, website Interaction and page Bounces.
c) Confirmation that the user has received and/or opened an email sent by orangesathome.com.
d) Other information collected occasionally through other sources for the execution of specific tasks, such as through a phone conversation, when more details are necessary for providing its services and products.
Access, modification and other rights
To exercise the access, modification, cancellation and opposition rights as well as for any other inquiries, please send us an email to the address [email protected]. Please specify one of the following email subjects:
– Access
– Modification
– Cancellation
– Opposition
– Inquiry
To verify your identity, you must attach a photocopy of your identity card and the following information: name and surnames, identity card number and mailing address.
Personal data owners may also exercise their rights by sending a written letter to the attention of “Privacy”, stating the right exercised, and attaching an identification card photocopy, to the mailing address:
Orangesathome.com
C/ Pou 10,
03795 Tormos, (Alicante)
We inform all personal data owners that orangesathome.com has registered the personal data files it holds with the Data Protection State Agency, according to the obligations provided for by the Data Protection Act of the Kingdom of Spain.
Communication of personal data to third parties
orangesathome.com will not disclose in any case personal data of users to third parties without prior authorization, except under the circumstances and with the conditions set in the following clauses of this Policy.
Personal data will be disclosed as required by the laws, a judicial request, an administrative request, or a state of necessity that make it imperative.
Additionally, personal data that necessarily has to be communicated to third parties in order to correctly carry out the delivery of our products and services, will be transmitted only on a need-to-know basis to entities compliant with this Policy. The users and clients will always be informed of the third parties to which their information is communicated. Currently, third parties that receive personal data are financial institutions and payment processing companies ING, Stripe, depending on the type of payment chosen, as well as logistic companies that take the goods to the final address. In case of transport problems, some data (additional to the normal transport information) may be, for the award of insurance coverage, handed over to the logistic company concerned as well as to its insurance company.
Should orangesathome.com engage third parties to execute specific tasks on its behalf, the third parties will be required by orangesathome.com to agree to this Policy and be bound thereby.
orangesathome.com keeps all the personal data of its users and clients in server datacenters located in countries that abide by the European Union legal safeguards and minimum protection standards. Only anonymous information that has already lost the “personal data” characterization and has been collected by analytics’ services implemented by orangesathome.com for statistical analysis may be kept in datacenters outside the European Union, as is the case with Google Analytics which transmits the analytical information to servers in the United States.
Newsletters and Communications
The registration in our platform by users and its use comprises the user’s authorization to orangesathome.com, unless stated otherwise in prior written form, to send commercial communications as well as other related notifications through the provided email, phone or mailing address.
Amendments of this Privacy Policy
Whenever this Privacy Policy suffers any amendment, we will notify the modifications to the owners of personal data kept in files held by orangesathome.com with at least two weeks of notice before the new policy enters into force. The personal data owner will always be entitled to exercise the aforementioned privacy rights through the procedure explained in these provisions.
We recommend strongly visiting frequently our website to check the latest Cookies and Privacy policies.
orangesathome.com will never modify substantially these privacy conditions to reduce the level of data protection or make in any other way the herein established safeguards less effective.
*This English version of the Privacy Policy is a translation of the Spanish version. It is only informative. Therefore, in case of conflict, the spanish version will always control.